Preamble

These general conditions of sale apply to all sales made on the ContainerCarVault website.

The seller’s contact details are as follows

ContainerCarVault – Reeds Wharf, 33 Mill Street, London, SE1 2AX

This website sells the following products Accessories for maritime containers.

The customer declares that he has read and accepted the general conditions of sale before placing his order.

Validation of the order therefore implies acceptance of these general conditions of sale.

Article 1 – Principles
These general conditions express all the obligations of the parties. They constitute the sole basis of the commercial relationship between the parties and, in this sense, the buyer is considered to accept them without reservation.
The client acknowledges that he has the necessary capacity to contract and purchase the products offered on the website.
These general conditions of sale prevail over any other document and, in particular, over the general conditions of purchase. They apply, without restriction or reservation, to all services provided by the seller to professional or non-professional buyers.

The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to periodically modify its general conditions. They will be applicable from the moment they are put online.
In the absence of a condition of sale, it will be considered to be governed by current practices in the distance selling sector whose companies are based in Spain.
These general conditions of sale are communicated to any buyer who requests it, to allow them to place an order.
These general conditions of sale are applicable until December 31, 2024.

Article 2 – Content
The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller to the buyer.
These conditions only apply to purchases made on this website and delivered exclusively to mainland France and Corsica. For deliveries within Spain, please let us know so we can provide you with a specific quote.

Article 3 – The order
The buyer places his order online, from the online catalog and using the form on the site.

For the order to be validated, the buyer must accept these general conditions by clicking where indicated on the site. Acceptance of the order will give rise to an order confirmation email from the seller, in accordance with the conditions described below.

The buyer must choose the delivery address. Payment is made by bank transfer or credit card.

Every order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be dealt with within the framework of a possible exchange and the guarantees mentioned below.

In certain cases, in particular in case of non-payment, incorrect address or other problem with the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved.

If a requested product is not available, the buyer will be informed by email.

The order for this product will be canceled and refunded if necessary, and the rest of the order will remain firm.

For any questions regarding the tracking of an order, the buyer can send an email to the following address:  contacto@containercarvault.com .

Article 4 – Electronic signature
The online provision of the buyer’s bank details and the final validation will constitute proof of the buyer’s agreement. This will allow the seller to obtain payment of the sums due under the order and will constitute the signature and express acceptance of all operations carried out.

In the event of fraudulent use of bank details, the buyer is invited, as soon as he discovers it, to contact the seller by sending an email to the following address:  contacto@containercarvault.com .

Article 5 – Order confirmation
The contractual information will be confirmed by email no later than at the time of delivery or, failing that, at the address indicated by the buyer in the order form.

Article 6 – Proof of the transaction
Computer records, kept in the seller’s computer systems under reasonable security conditions, will be considered evidence of communications and payments between the parties. Orders and invoices are archived on a reliable and durable medium that can be presented as evidence.Article 7 – Information about the products
The products governed by these general conditions are those listed on the seller’s website and indicated by the seller as sold and shipped. Products are offered subject to availability.

Products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.

The photographs of the products are not contractual.

Article 8 – Price
Calculation
The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date. Prices are indicated in euros. The prices take into account the VAT applicable on the date of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store.

The full price must be paid at the time of ordering. At no time can the amounts paid be considered as deposits or advances.
In the event of creation or modification, upward or downward, of one or more taxes or contributions, particularly environmental, this modification may be reflected in the price of the products.

Deposit
Every order may give rise to the payment of a deposit, the conditions of which will be set at the time of sale. Except in cases of force majeure, any cancellation of the order by the buyer outside the legal period of 14 days will not give rise to the refund of the advance payment.

Article 9 – Payment method
Payment
This is an order with an obligation to pay, which means that placing the order implies payment by the buyer. Payment for the order is made by bank transfer or by the buyer’s bank card. The buyer must enter their bank details in the space provided for this purpose and confirm said entry. The seller reserves the right to suspend all order and delivery processing in case of denial of payment authorization by officially accredited organizations or in case of non-payment. The seller reserves the right to make a delivery or fulfill an order from a buyer who has not fully or partially paid for a previous order or with whom there is an ongoing payment dispute. The seller has established an order verification procedure to ensure that no one uses another person’s bank details without their knowledge. As part of this verification process, the buyer may be asked to send by email a copy of an identity document and proof of address. The order will only be validated once the seller has received and verified the sent documents.

The price will be paid in full in a single payment at the time of order confirmation, unless otherwise agreed between the parties. In this case, the payment date will be mentioned on the invoice sent to the buyer.

Late payment
Any delay in payment will result in all sums owed to the Seller by the Buyer becoming immediately payable, without prejudice to any other action the Seller may take against the Buyer in this regard.

Article 10 – Availability of products
Except in cases of force majeure or during closure periods clearly announced on the home page of the site, delivery times will be, within the limits of available stock, those indicated below . Delivery times run from the order registration date indicated in the confirmation email.

For all deliveries in Spain, the period is 4 to 5 business days from the day following payment of the order by the buyer.

In the case of deliveries within Spain, you must indicate it to obtain a specific quote.

In case of delay, the seller cannot be held responsible for any reason. Consequently, the buyer will not be able to claim any type of compensation.

If the requested product is not available, the buyer will be informed as soon as possible and will have the possibility to cancel the order. The buyer will then have the possibility of requesting a refund of the amounts paid within a period of 30 days from payment, or an exchange of the product.

Article 11 – Delivery conditions
Delivery is only made once payment has been confirmed by the seller’s bank.

The supply is made within the period provided for in article 10, from the receipt by the seller of the order.

Any delay of more than 1 month may result in the cancellation of the sale. In this case, any advance or payment made at the time of the order will be returned to the buyer. In case of non-compliance with the aforementioned payment conditions, the seller may suspend or cancel the sale.

The products are delivered to the address indicated by the buyer in the order form, and the buyer must ensure that this address is correct. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. The buyer may, if he wishes, have the invoice sent to the billing address and not the delivery address, validating the option provided for this purpose in the order form. If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, allowing the buyer to pick up the package at the indicated location and time.

If, at the time of delivery, the original packaging is damaged, broken or opened, the buyer must check the condition of the items. If the products are damaged, the buyer must reject the package and record a reservation on the delivery note (package rejected because it is open or damaged).

The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly related to the delivery (defects, lack of product with respect to the delivery note, damaged package, broken products, etc.).

This verification will be considered carried out once the buyer, or a person authorized by him, has signed the delivery note.

The buyer must then confirm these reservations to the carrier by registered letter no later than two working days after receipt of the item(s) and send a copy of this letter to the seller at the address indicated in the legal notices of the place.

If it is necessary to return the products to the seller, their return must be requested from the seller within 14 working days of delivery. No claim submitted after the deadline will be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 12 – Error in delivery
The buyer must notify the seller on the day of delivery, or no later than the first business day following delivery, of any claim for error in delivery and/or non-conformity of the products in kind or in quality in relation to the information provided in the order form. Any claim made outside this period will be rejected.

Claims can be made by contacting the seller by email at the following address:  contacto@containercarvault.com .

Any claim that is not made in accordance with the rules established above and within the established deadlines will not be taken into account and will exempt the seller from all liability towards the buyer.

Once the claim is received, the seller will send an email to the buyer to exchange the product(s) in question. The exchange of a product can only be made after sending this email.

In case of error in delivery or exchange, any product that must be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by registered mail, to the following address: C. Olmeda, 56, 30560 Alguazas, Murcia, Spain .

Return costs will be borne by the seller.

Article 13 – Product warranty
The seller guarantees the buyer against any lack of conformity of the services and hidden defects resulting from a defect in the design or supply of said services, excluding any negligence or fault on the part of the buyer.

In any case, in the event that the seller is held liable, the seller’s guarantee will be limited to the amount paid by the buyer for the purchase of the goods, excluding VAT.

Article 14 – Right of withdrawal
Professional buyers who buy within the framework and for the needs of their profession only benefit from the right of withdrawal in accordance with the exceptions of law 121-21 of the Consumer Code.

The individual buyer benefits from a right of withdrawal of 14 days from the validation of the order or the delivery of the products.

In both cases, the customer has 14 days after exercising his right by email to  contacto@containercarvault.com  to return the merchandise in its original packaging, unopened, unused, undamaged, etc., at his own expense.

Upon receipt of the merchandise, and after inspection thereof, the seller will refund the amount paid by the customer.

Article 15 – Force majeure
All circumstances beyond the control of the parties, which prevent the fulfillment of their obligations under normal conditions, are considered grounds for exoneration of the parties’ obligations and give rise to their suspension.

The party invoking the aforementioned circumstances must immediately notify the other party of their appearance, as well as their disappearance. Cases of force majeure will be considered all irresistible facts or circumstances, beyond the control of the parties, unforeseeable, inevitable, independent of the will of the parties and that cannot be avoided by them, despite all reasonably possible efforts. Cases of force majeure or fortuitous events are expressly considered, in addition to those usually accepted by the jurisprudence of the French courts and tribunals: the blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, paralysis of telecommunications networks or the difficulties inherent to telecommunications networks external to customers.

The parties will meet to examine the impact of the event and agree on the conditions under which the performance of the contract will continue. If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party.

Article 16 – Partial non-validation
If one or more clauses of these general conditions are declared void or declared as such in application of a law, a regulation or following a final decision of a competent court, the other clauses will retain all their force and scope.

Article 17 – Non-waivability
The fact that one of the two parties does not take advantage of the breach by the other party of any of the obligations contemplated in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.

Article 18 – Applicable law
These general conditions are subject to Spanish legislation.

The parties undertake to seek an amicable solution to any controversy that may arise from the interpretation or execution of the Contract.

Failing this, the parties will submit their dispute to the Commercial Court of MURCIA.

Article 19 – Collection of personal data
Data collected
The personal data collected on this site are the following:

Account opening: When the user account is created, the surname, first name, email address, telephone number and postal address of the user;

Connection: When the user connects to the website, it records, in particular, his surname, first name, connection data, usage data, location data and payment data.

Profile: the use of the services offered on the website allows you to fill out a profile, which may include an address and telephone number.

Payment: When paying for the products and services offered on the website, the website records financial data relating to the user’s bank account or credit card.

Communication: When using the website to communicate with other members, data relating to the user’s communication is temporarily stored.

Cookies: Cookies are used to use the site. The user can disable cookies through their computer settings.

Use of personal data
The purpose of the personal data collected from users is to make the website services available to them, improve them and maintain a secure environment. More specifically, the uses are as follows

Access and use of the website by the user;
Management of the operation and optimization of the website;
Organization of terms of use and payment services;
Verification, identification and authentication of data transmitted by the user;
Allow the user to communicate with other users of the website;
Implementation of user assistance;
Personalization of services by displaying advertisements based on the user’s browsing history and preferences;
Prevention and detection of fraud, malware (malicious software) and security incident management;
Management of possible disputes with users;
Sending commercial and advertising information, according to the user’s preferences.
Sharing personal data with third parties
Personal data may be shared with third parties in the following cases:

When the user uses payment services, for the implementation of these services, the website is in contact with third party banking and financial companies with which it has signed contracts;
When the user publishes information accessible to the public in the free comment areas of the website;
When the user authorizes a third-party website to access their data; When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data for the purposes of providing these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
If required by law, the website may transmit data for the monitoring of complaints against the website and for compliance with administrative and judicial procedures;
If the Website is involved in a merger, acquisition, transfer of assets or receivership, it may be forced to transfer or share all or part of its assets, including personal data. In this case, users will be informed before transferring any personal data to a third party.
Security and confidentiality
The website applies organizational, technical, computer and digital physical security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Application of user rights
In accordance with the applicable regulations regarding personal data, users have the following rights, which they can exercise at the following address:  contacto@containercarvault.com  :

Users can update or delete their personal data by accessing to your account and configuring your account settings;
You can delete the account by writing to the following address:  contacto@containercarvault.com. It should be noted that information shared with other users on the forums may remain publicly visible on the website even after the account has been deleted;
Users can exercise their right of access to their personal data by writing to  contacto@containercarvault.com . In this case, before exercising this right, the website may request proof of the user’s identity in order to verify accuracy;
If the personal data held by the website is inaccurate, you can request that the information be updated by writing to the following address:  contacto@containercarvault.com ;
Users may request the deletion of their personal data, in accordance with applicable data protection legislation, by writing to the following address:  contacto@containercarvault.com .
Modifications to this clause
The website reserves the right to modify this personal data protection clause at any time. In the event of a modification to this personal data protection clause, the website undertakes to publish the new version on its website; The website will also inform users of the modification by email, at least 15 days before the effective date; If the user does not agree with the terms of the new wording of the personal data protection clause, they have the option of deleting their account.